I ordered something recently, but now the design has changed. Why?
We're always updating, removing, and creating designs. So you may have ordered something and then come back later and noticed that the design was either gone or looks different from when you ordered it. We like to keep things fresh!
How accurate are the colors on various products? Are there variations?
Yes, there can be variations, for several reasons:
1) What you see on your screen may vary from the printed version, due to the difference between RGB (which has light from your monitor shining through it) vs. CMYK (used for printing). Also, your monitor's display may vary from someone else's monitor.
2) The printing process may vary slightly from day to day, batch to batch, etc.
3) Because our designs are transparent, the color of the item will show through.
For a visual description of #3, please read our Color Variations page.
Does SmartAssProducts.com manufacture/ship their own products?
No, we do not. We use CafePress for all aspects of fulfillment, including printing, shipping, billing, and honoring our guarantee. If you have problems or questions regarding your order, you can contact CafePress directly via their toll-free number: (877) 809-1659.
Will my credit card info be transmitted securely?
Yes. You can safely enter your credit card information via the CafePress secure server, which encrypts all submitted information.
Will my credit card statement list SmartAssProducts.com as the merchant for my purchase?
No, it will not. CafePress will be shown as the merchant on your credit card statement, even though you ordered from SmartAssProducts.com.
My order was declined! Why? What should I do?
Try again. Sometimes an order is declined due to human error, such as incorrectly entering your credit card info (the account number, expiration date, etc.). Perhaps you didn't enter the name on the account exactly as it appears on the card. It's also possible that there was a glitch in the verification process just as your order was going through.
If you try again and it's still declined, call Customer Service at (877) 809-1659 and ask them to run it through.
Is my satisfaction guaranteed?
Absolutely! If you're unhappy with your purchase, you may return it within 30 days for an exchange or refund. CafePress has an excellent reputation for outstanding customer service. They truly strive to make every customer happy. You can reach them via their toll-free number: (877) 809-1659.
When can I expect my order to arrive?
Depending on the shipping method you choose it can take anywhere from two days to several weeks. If you believe it's been sufficiently long for your order to arrive but it still hasn't, contact CafePress via their toll-free number: (877) 809-1659.
Are all designs available on all products, even if they're not shown?
Probably! We may have gotten lazy and not shown every product for certain designs, but they're definitely available. If you're not seeing the design you want on the product you want, just e-mail us and let us know; please specify the design's name (e.g., "I'm pro-choice, and so is my mother") and the product you want it on (e.g., "mousepad"), and we'll add it ASAP.
If the design I want is shown on the front [or back] of a product, can I have it printed on the back [or front] instead?
Probably. Most items can have the designs printed on the front, back, or both. You can contact us via e-mail to request the item you want with the design printed where you want it.
